Shipping & Returns
SHIPPING - DOMESTIC ORDERS
We offer complimentary Two-Day Federal Express shipping for all domestic orders nationwide. When possible, complimentary next-day delivery is also available for all orders over $3,000.00, with only a few exceptions such as very high values. If your order requires additional shipping insurance, you will be contacted directly by our personal shopper to make proper arrangements for a safe delivery. To protect your jewelry package, all orders are insured by our shipping provider.
SHIPPING ON INTERNATIONAL ORDERS
We offer FedEx shipping on all international orders. To protect your jewelry package, all orders are insured via our shipping provider. Shipping costs will depend on the cost of the item and the country of destination, and are inclusive of delivery fees and insurance, but do not include applicable duties or taxes charged by the country where the goods are being shipped.
Please note that the customer is responsible for any and all additional customs charges applicable at the country of destiny. To estimate the Taxes & Duties for your country, you may use the Duty Calculator.
Shipping times may vary due to customs delays, but rest assured we do our best to get your order to you as quickly as possible.
RETURN ADDRESS & CONTACT INFORMATION
Attn: Maria Canale – UniCreation Inc
592 Fifth Avenue, 11th floor
New York, NY 10036
DELIVERY ESTIMATES FOR “MADE TO ORDER” OR CUSTOM ORDERS
Please note that many of our items are made to order. Due to the wide variety in ring sizes and metal colors, most rings are made to order, and require 3 to 4 weeks to produce. Most one-size items are in stock and ready to ship. If you need your order shipped by a specific date, please send a note with your order or e-mail firstname.lastname@example.org and we will be happy to accommodate your needs.
Please note a signature is required for all shipments; Maria Canale or Federal Express will not deliver to P.O.Boxes.
RETURN & REFUND POLICY
We hope you are 100% satisfied with your purchase of Maria Canale jewelry. If, for any reason, you do not fall in love with your online purchase, we will assist you with a prompt refund or exchange. We accept requests for returns & exchanges for unworn goods in their original condition and packaging, within 30 days of the original purchase, with the original Maria Canale Seal of Authenticity still attached to the item and unaltered. Altered, resized or modified items cannot be returned or exchanged.
For USA Domestic orders: Please use the provided return label to proceed with a secure shipment. You will be refunded the cost of the item minus return shipment costs.
For International Orders: Please email email@example.com to request a Return Authorization number (RA) within 30 days of receiving your item. You will be given instructions on how to safely return your item. Once the item is received and confirmed to be un-worn and in its original condition, you will be issued a refund of the cost of the item, minus shipping costs, duty, taxes, customs clearing processing fees at the Country of Origin of the return and upon arrival in the USA.
Maria Canale reserves the right to refuse a return/exchange of any item that does not meet the above policy requirements.