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Terms & Conditions

MariaCanale.com

Maria Canale provides a unique shopping experience in Fine Jewelry, a timeless style, yet in tune with the way a woman lives today. An award-winning designer renowned for effortless sophistication, Maria brings the style and quality of the world’s top jewelry houses directly to you.

Maria Canale’s collections feature elegant jewels made with diamonds and precious gemstones, responsibly sourced from reputable suppliers, who certify our diamonds are conflict-free and abide by the highest industry standards established by the Responsible Jewelry Council, and the Kimberley Process. These gems are, in turn expertly sorted, polished and cut by master artisans. Each piece is individually crafted by hand according to the highest standards, in 18K Gold, Platinum or Sterling Silver.

One-Year Warranty

All Maria Canale jewelry is guaranteed to be free from defects in craftsmanship and materials for one year. We make jewelry the way it should be made, crafted with care to last a lifetime. And actually, if you treat it well, your Maria Canale jewel will last much longer than a lifetime, even when worn and enjoyed every day.

That doesn’t mean fine jewelry is indestructible! Your warranty doesn't cover being run over by a car, being washed in the washing machine, extreme sports and other things that aren’t normal wear, so exercise some caution and restraint. Having another jeweler re-size or work on your piece also voids your warranty.

To keep your fine jewelry beautiful for the next generation, we recommend regular professional cleaning and maintenance. Prongs may need to be tightened every year or two to keep gems secure so make sure to have them checked when your piece is cleaned. If you have any questions about the quality or care of your Maria Canale jewelry, don’t hesitate to contact us at personalshopper@mariacanale.com.

RETURN & REFUND POLICY

We hope you are 100% satisfied with your purchase of Maria Canale jewelry. If, for any reason, you do not fall in love with your online purchase, we will assist you with a prompt refund or exchange. We accept requests for returns & exchanges for unworn goods in their original condition and packaging, within 30 days of the original purchase, with the original Maria Canale Seal of Authenticity still attached to the item and unaltered. Altered, resized or modified items cannot be returned or exchanged.

For USA Domestic orders: Please use the provided return label to proceed with a secure shipment. You will be refunded the cost of the item minus the original shipping and return shipment costs.

For International Orders: Please email customerservice@mariacanale.com to request a Return Authorization number (RA) within 30 days of receiving your item. You will be given instructions on how to safely return your item. Once the item is received and confirmed to be un-worn and in its original condition, you will be issued a refund of the cost of the item, minus shipping costs, duty, taxes, customs clearing processing fees at the Country of Origin of the return and upon arrival in the USA.

Maria Canale reserves the right to refuse a return/exchange of any item that does not meet the above policy requirements.

RESPONSIBLE SOURCING

Maria Canale is committed to ethical sourcing. We work to make sure that all of our gems are supplied by companies that obtain their products from reputed sources and are conflict free through the Kimberley Process.  

We manufacture many of our jewelry pieces in New York. When we manufacture jewelry overseas, we work mainly with companies that are members of the Responsible Jewelry Council.  Our diamonds are largely supplied by DTC Sightholders, and cut in factories that are certified through the De Beers Best Practice Principles assurance program of ethical, social, employment, health, and safety standards which is confirmed regularly by third-party auditors.

 

Kimberley process link: https://www.state.gov/e/eb/tfs/tfc/diamonds/index.htm

RING SIZES and REPAIRS

Resizing requests received after 1 year of the original purchase will be charged at standard Maria Canale repair rates, which vary per style. Please consult our personal shopper for the correct resizing cost for each item, and be aware that some items may not be resized.  All sales of personalized merchandise, engraved items, altered, or customized jewels with design variations from standard styles, are final. Maria Canale’s standard ring sizes are 5.0, 5.5, 6.0. 6.5 and 7.0. To verify your finger size, or to decide what is the right size for your purchase, please refer to our ring sizing guide.

http://findmyringsize.com/

Should you wish to make any alterations to your Maria Canale jewelry, or require a repair, please reach out to customer service at (212) 282.1151 or email customerservice@mariacanale.com, and reference your order number. Please note that you are responsible for the cost of any elective repair or alteration, as well as the cost of shipment, unless and it has been determined that there is an issue with the product. The first ring sizing (at time of purchase or within the return period), and general repairs needed to address a quality issue, are covered by the terms of the Maria Canale Warranty.

Typical costs for repair services after the warranty period expires may range from $50.00 for re-polishing a ring, to $125 for prong repair and polishing. Other types of repairs will be priced on a case by case basis. Please contact customerservice@mariacanale.com with your inquiry. We only repair Maria Canale Collection items.

Please contact customerservice@mariacanale.com with any questions.

ENGRAVING

Maria Canale is pleased to offer engraving services on select items. Please contact our personal shopper to verify if an item can be engraved, and the respective cost, which depends on number of characters to be engraved, and type of font. You will be asked to select a type face and submit the text to be engraved via email to ensure accuracy. Engraved items are final sale and cannot be returned or exchanged.

CUSTOM DESIGNS AND SPECIAL ORDERS

Wish to Commission a Custom Design? You may not have purchased the million-dollar “Ultimate Diamond Experience” from the legendary Neiman Marcus Christmas Book. But you can still experience its grand finale: a jewel designed just for you by Maria Canale. Contact us today to commission a one-of-kind bespoke jewel or to customize any of Maria’s designs to suit you perfectly.

REQUEST A CONSULTATION »

SHIPPING - DOMESTIC ORDERS

We offer complimentary Two-Day Federal Express shipping for all domestic orders nationwide, with only a few exceptions such as very high values. If your order requires additional shipping insurance, you will be contacted directly by our personal shopper to make proper arrangements for a safe delivery. To protect your jewelry package, all orders are insured by our shipping provider. When possible, domestic overnight shipping is available at the rate of $50.00.

SHIPPING ON INTERNATIONAL ORDERS

We offer FedEx shipping on all international orders. To protect your jewelry package, all orders are insured via our shipping provider. Shipping costs will depend on the cost of the item and the country of destination, and are inclusive of delivery fees and insurance, but do not include applicable duties or taxes charged by the country where the goods are being shipped.

Please note that the customer is responsible for any and all additional customs charges applicable at the country of destiny. To estimate the Taxes & Duties for your country, you may use the Duty Calculator.

Shipping times may vary due to customs delays, but rest assured we do our best to get your order to you as quickly as possible.

RETURN ADDRESS & CONTACT INFORMATION

Attn: Maria Canale – UniCreation Inc
592 Fifth Avenue, 11th floor
New York, NY 10036
212. 282-1151

DELIVERY ESTIMATES FOR “MADE TO ORDER” OR CUSTOM ORDERS

Please note that many of our items are made to order. Due to the wide variety in ring sizes and metal colors, most rings are made to order, and require 3 to 4 weeks to produce. Most one-size items are in stock and ready to ship. If you need your order shipped by a specific date, please send a note with your order or e-mail personalshopper@mariacanale.com and we will be happy to accommodate your needs.

Please note a signature is required for all shipments; Maria Canale or Federal Express will not deliver to P.O.Boxes.

PRODUCT CARE AND MAINTENANCE

Sterling Silver Jewelry

Give sterling silver jewelry a little polishing from time to time with a soft cotton cloth and a good commercial silver polish to keep it gleaming. Keeping your sterling silver items away from tarnishing elements such as paper, cloth, and rubber bands help to keep it in good condition.

18K Gold Jewelry

Store jewels with gemstones in a soft pouch separate from other jewelry. Avoid contact with perfumes, cosmetics, hairspray, and household cleaners. Avoid contact with chlorinated pool water, sea salt water, and extreme activities such as contact sports, gardening, rock climbing etc. Clean your gemstone jewelry with a professional jewelry cleaner, or with a solution of warm water and ammonia, rinsing thoroughly and polishing carefully with a dry cloth to remove any residue.

Over time, fine jewelry can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry. For these reasons, professional cleanings are recommended as often as once a year. You must contact customerservice@mariacanale.com for any repair or maintenance as the use of a non-authorized jeweler may void the terms of your warranty.

Rhodium Jewelry

About Rhodium-finished Jewelry: To clean and maintain the fabulous look of your rhodium plated jewelry, don't use any chemicals on it. Not even toothpaste. Do not use a toothbrush (if it is a used brush, it may have residues of toothpaste; if it’s new, it may scratch the rhodium plate). Please only use soft cloths specially produced to work with silver or gold jewelry. Don't even think about an ultrasonic cleaner and don't use any abrasive of any type. Forget about silver dips. Don't even try products made from ammonia. You can wash any makeup ONLY with water or few drops of shampoo that is warm and then rub it off.

Here are some common issues that you may encounter:

With a rhodium-finished ring that you wear a lot, the rhodium plate will start to wear off because of the constant friction. The wear generally beings at the shank (the part of the ring that touches your skin). This will also happen with earrings, pendants and bangles, but to a lesser degree. If you have a rhodium-finished piece of jewelry, you'll notice the wearing when the metal starts to turn yellow or looks dull. This is normal and the finish can be reapplied by a professional jeweler.

BUSINESS AND TRADE AFFILIATIONS

Transparency is one of our core values as a company, and we know that absolute trust is critical when purchasing fine jewelry. Authenticity and trust are paramount to the world of fine jewelry. At Maria Canale we recognize the importance of knowing the piece you invested in is real, where it comes from, and to have proper documentation. As such, Maria Canale, and parent company UniCreation Inc, are members of several global trade organizations and abide by the highest industry standards of quality sourcing and manufacturing.

APPRAISALS

Maria Canale is able to provide an appraisal on the jewelry offered through our website or retail partners. Appraisals are generally offered on jewelry valued above $10,000, or jewels featuring individual gemstones or diamonds of over 1.00 carat (single stone carat weight). Please contact customer service for more information on this service at customerservice@mariacanale.com.

PRICES

Prices on MariaCanale.com products and their descriptions are subject to change without notice. Regardless of a price change, you can expect to be charged the exact price for any merchandise listed on the day of purchase.

AVAILABILITY

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

PROMOTIONS

Any promotions offered by Maria Canale will state the time frame in which they can be used, along with any other limitations or excluded products, and are applicable only on www.mariacanale.com, and not valid for use in retail stores that may carry the Maria Canale Jewelry collections.  Maria Canale reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly, Maria Canale has the right to cancel these orders and ban the usage of any further promotional material by such user.

PHOTOGRAPHY

Maria Canale provides images of each item on the website and endeavors to show as much detail as possible. However, viewing images online may be impacted as the size and color of the images may vary across digital screens and mobile devices. Measurements of select pieces are provided as much as possible to help visualize size and finish. Any specific inquiries can also be answered directly by our personal shopper at (212) 282-1151.

RESTRICTIONS

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.  In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

ERRORS AND INACCURACIES

Although we try to maintain accurate and current information on our site, mistakes do happen. We reserve the right to correct these errors, even after an order has been submitted. We will however, contact you before making any changes to your order. Any offer for any product or service made on this site is void where prohibited.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to pay the listed price for all Products you purchase from the website. Payments made using Paypal or other online money transfer sites may incur additional charges and fees. You are responsible for the timely payment of all fees and for providing us with a valid credit card or PayPal account details for payment of all fees.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Return Policy.

OPTIONAL TOOLS

In designing an exciting customer experience for MariaCanale.com we may provide you with access to third-party tools over which we neither monitor, nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is done entirely at your own risk and discretion, and you should ensure that you are familiar with, and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use such comments in any medium.  We are, and shall be under no obligation (1)  to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

TRADEMARK

The names Maria Canale and Maria Canale Jewelry, as well as other names or logos displayed on the Website are trademarks, service marks or trade dress owned or licensed by UniCreation Inc, and all related products and service names, design marks and slogans are the service marks or trademarks of UniCreation Inc or its licensors. The foregoing intellectual property is protected by the trademark laws and other intellectual property laws of the United States and other countries, and by international treaties and conventions. Elements of the website, including, but not limited to the “look” and “feel” of the website, are protected by trade dress and other laws, and may not be copied or imitated in whole or in part.

PROPRIETARY RIGHTS:

You acknowledge that the Website and the Service contains copyrights, trademarks, service marks, or other intellectual property of UniCreation Inc. Unless specifically stated otherwise, UniCreation Inc owns the copyright to the website, all images on the website and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon MariaCanale’s intellectual property rights in any manner.

ELECTRONIC COMMUNICATIONS

When you visit the Website, or send any emails to us, you will be communicating electronically with us. You acknowledge that your electronic submissions constitute your agreement and your acceptance to be bound by, and to pay for, such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all transactions you enter into on the website, and all records including notices of cancellation, policies, contracts, and applications.

LICENSE TO USE

Maria Canale and UniCreation Inc grant you a non-exclusive, non-transferable, limited license to access and use the contents or information available on the website for your personal use only, and not to download or modify it, or any portion of it, except with the express written consent of the parties. You may not reproduce, duplicate, adapt, copy, sell, resell, transmit or otherwise exploit for any commercial purpose this Website or any portion of this Website without the express written consent of UniCeation Inc. . You agree not to interrupt or attempt to interrupt the operation of the website in any way.

DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. MARIA CANALE and UNICreation Inc EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MARIA CANALE MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MARIA CANALE OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT MARIA CANALE AND UNI CREATION INC SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF ANY FUNDS, TANGIBLE OR INTANGIBLE, LOSS OF PROFITS, GOODWILL, USE, DATA OR ANY OTHER LOSSES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE USE OR PARTICIPATION IN ANY THIRD PARTY PRODUCT OR SERVICE OR OTHER WEBSITES; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY YOU MAY ACCESS THROUGH THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE.

INDEMNITY

You agree to release, indemnify, defend, and to hold UniCreation Inc, Maria Canale, and its subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs regarding your breach of the Terms and/or any claim or demand made by any third party due to or arising out of your use of the Site or Service or your violation or alleged violation of any rights of another.

AGE POLICY

MariaCanale complies with the Children's Online Privacy Act. Our website (and links that may be available through our website), are not intended for persons under the age of eighteen (18). We do not knowingly collect information from such persons.

GENERAL INFORMATION:

The Terms of Use listed on this website constitute the entire agreement between you and Maria Canale, superseding any other agreements or understandings between you and Maria Canale Jewelry and UniCreation Inc. The Terms and the relationship between you and Maria Canale shall be governed by the laws of the State of New York, and you agree to submit to the exclusive jurisdiction of the federal and state courts located in New York, NY. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. For questions regarding these Terms, please email customerservice@mariacanale.com. Please also review our Privacy Policy.